Privacy Policy

Our contact details

Name: Shokoladi Malvern

Address: Frederick Road, Malvern, Worcestershire, WR14 1RS.

E-mail: contact@shokoladimalvern.co.uk

The type of personal information we may collect

We currently collect and process the following information:

• Your name and title
• Contact information including your postal and email addresses
• Your telephone number and/or mobile number where you have provided one

How we get the personal information and why we have it

All of the personal information we process is provided to us directly by yourselves when you place orders via the website or send information via the contact form supplying your details. Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are: (a) Your consent. You are able to remove your consent at any time. You can do this by contacting us or writing to the address above.

How we store your personal information

Your personal data is stored on electronic equipment which consists of the website and email.  All personal data is stored securely and is regularly updated and backed up. We keep the information for as long as we deem necessary within the remit of the legislation.  We only use the information we keep to send out your orders or email new availability.  We DO NOT share personal information.

Use of Cookies

Like many other websites, this website uses cookies. ‘Cookies’ are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and help us to improve our website and deliver a better more personalised service, but they do not identify you as an individual. It is possible to switch off cookies by changing your browser preferences. Turning cookies off may result in a loss of functionality when using our website.

Your data protection rights

Under data protection law, you have rights including:

1. Your right of access: You have the right to ask us for copies of your personal information.
2. Your right to rectification: You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
3. Your right to erasure: You have the right to ask us to erase your personal information in certain circumstances.
4. Your right to restriction of processing: You have the right to ask us to restrict the processing of your personal information in certain circumstances.
5. Your right to object to processing: You have the the right to object to the processing of your personal information in certain circumstances.  If you make a request, we have one month to respond to you. Please contact us if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at: Shokoladi Malvern, Frederick Road, Malvern, Worcestershire, WR14 1RS.

You can also complain to the Information Commissioner’s Office (ICO) if you are unhappy with how we have used your data. The ICO’s address is: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF Helpline number: 0303 123 1113 ICO website: https://www.ico.org.uk